We are pleased to share our 2024 Returns & Sustainability Report, which highlights the strides we’ve made to cut waste, extend product life cycles, and help our partners optimize returns processes, all while reducing environmental impact.
For example, did you know 36 percent of online shoppers don’t know what happens to their returned products? Many believe their items are simply restocked. The truth? A quarter of returns end up in landfills — 9.5 billion pounds last year alone. But at Inmar, our 99 percent landfill diversion rate for customer returns proves there's a better way. From returning to stock and liquidating to donations and generating electricity through our waste-to-energy program, we ensure returned goods avoid landfills and find a second life.
Our latest report dives deeper into these achievements and offers a comprehensive look at how our nationwide processing network drives sustainability. You’ll also learn how we empower retailers to boost value recovery while reducing their carbon footprint.