The Intentional Consumer Playbook for Dealership Service

Why Customers Are Choosing Differently, and What Dealerships Can Actually Do About It Service demand is still there, but the way consumers decide where to spend is undergoing a silent, fundamental shift. While satisfaction with dealerships is actually up, visits have dropped by 12% since 2018.

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How to Speed Up Cash Flow When You Can’t Speed Up Payments

Pharmacies may not control payer timelines, but they can improve how work is prioritized and resolved around reimbursement delays. Explore how visibility, consistency and faster issue resolution can help strengthen cash flow performance.

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Retail Media Confessions, Episode 4: Creators and Retail Media, Heat or Just Hype?

Creators and retail media have always made sense together, Creators have been a critical media lever in driving sales for years. But, due to perceived complexity, this channel has remained underdeveloped within Retail Media. In Episode 4 of Retail Media Confessions, Andrew Lipsman (Founder and Chief Analyst at Media, Ads + Commerce), Austin Leonard (Vice President and General Manager of Dollar General Media Network), and I discuss why that is starting to change.

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Not All Automation Verifies What Actually Matters

Automation can improve speed and consistency, but not all systems verify the details that truly matter in tray workflows. Explore why accurate tray management requires more than identification alone and how verification gaps can impact safety and reliability.

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Closing the Gap: Medication Disposal for Every Care Setting

Unused medications create safety, compliance and environmental risks when disposal is unclear or inconsistent. Explore why a one-size-fits-all approach falls short and how flexible disposal solutions better support real-world care settings.

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Mastering the Mix: Paper vs. Digital Coupon Strategies

In the competitive Consumer Packaged Goods (CPG) landscape, the question isn’t whether to use coupons, but which format will drive the highest ROI. While digital adoption is skyrocketing, paper remains a powerhouse for specific demographics. To maximize growth, brands must understand the unique roles of paper and digital incentives within a unified promotional strategy.

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How Brands Can Use Cash Back Incentives to Increase Sales and Customer Loyalty

In a cookieless world where retailers own the lion's share of consumer data, how do brands reclaim the relationship with their shoppers?

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2026 Back-to-School Trends Report

Back-to-School isn’t a simple shopping moment anymore; it’s a battle for the basket. Shoppers are planning earlier, locking in decisions before they ever reach the store, and switching faster when value disappears or shows up elsewhere.

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2026 Promotion Industry Analysis: Total Industry Coupon Trends & Insights

As economic pressure continues to shape shopper behavior, promotions remain one of the most powerful levers for influencing purchase decisions. But the rules have changed.

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